Payments & enquiries help centre
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Search plain-English, step-by-step guides to making payments, tracing them, statements, FX and cut-off times — or browse by topic below.
Help articles
24
6 guided walkthroughs
Article views
78K
live count · +1 on every read
Found helpful
95.2%
3,890 of 4,088 votes
Enquiries deflected
89.4%
42 of 47 self-served
Every figure here is a live aggregate over the knowledge base — views increment as articles are read, and deflected counts customers who left feedback without needing to raise an enquiry (5 did, and became a tracked ticket).
Browse by topic
Making payments
Send SEPA Instant, CHAPS, Fedwire, Faster Payments and SWIFT — with cut-offs, charges and the exact fields each rail needs.
Tracking & enquiries
Trace, recall and understand the status of a payment, and raise an enquiry or dispute when something needs a human.
Statements & reporting
Pull an end-of-day statement (camt.053 / MT940), intraday reports (camt.052) and reconciliation advices (camt.054).
FX & cross-border
Book an FX deal, choose value dates and charge options, and understand correspondent-bank fees on international payments.
Cut-off times & charges
The clock and the price list: rail-by-rail cut-off times and a plain explanation of every fee you might see.
Getting started
New to the portal? Make your first payment, add a beneficiary safely and keep your team's access secure.
Most-read guides
Where customers turn most — a good place to start.
Make a SWIFT international payment (MT103 / pacs.008)
Send a cross-border payment in any currency, with the beneficiary, charge option and correspondent detail SWIFT needs.
Trace a payment (SWIFT gpi / UETR)
Follow a cross-border payment across every bank in the chain using its UETR and read the gpi status.
Make a SEPA Instant payment (SCT Inst)
Send euros to any reachable account in the SEPA zone in under ten seconds, any time of day.
Payment cut-off times by rail
The daily deadline for same-day value on each rail — and why the portal cut-off is earlier than the scheme's.
Understand payment statuses
What each status on a payment means, in the order a payment moves through them.
Make a CHAPS payment (GBP high-value, same-day)
The UK rail for large, time-critical sterling payments that must settle today with finality.
Guided walkthroughs
Step-by-step, start to finish.