Open tickets
2
New, open or pending
Awaiting client
0
Ball in their court
Breached SLA
2
Past due
Resolved & closed
1
Cleared
Tickets
Countdowns run live against each ticket's SLA.
| Reference | Subject | Client | Priority | Status | SLA |
|---|---|---|---|---|---|
| KB-2026-0005 |
Unexpected return fee on a returned payment
Fees · 0 messages
|
Aurora Freight Group plc Platinum
|
Low | New |
-119d
|
| TKT-2026-0042 |
MT103 rejected — invalid beneficiary BIC
Payment status · 4 messages
|
Aurora Freight Group plc Platinum
|
High | Open |
-105d
|
| TKT-2026-0055 |
Beneficiary whitelist update pending
Payment status · 5 messages
|
Aurora Freight Group plc Platinum
|
Low | Closed | — |
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What clients are asking about
- Fees
- Payment status
View data table
| Category | Open tickets |
|---|---|
| Fees | 1 |
| Payment status | 1 |