Guided walkthrough · Enquiries
Trace a payment with gpi
Find out exactly where a cross-border payment is and whether the beneficiary has been credited.
4 steps
about 4 min
Follow these steps
Work top to bottom — each step sets up the next.
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1
Open the payment
Find the payment in your payment list and open its detail page. Confirm it shows a status of Processing or Settled — a Draft has not been sent yet.
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2
Copy the UETR
The UETR (unique end-to-end transaction reference) is on the detail page. This is the reference the gpi network tracks.
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3
Run the trace
Click Trace. The portal queries gpi for that UETR and returns the chain of banks and the current position of the payment.
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4
Read the result
Look for Credited (delivered to the beneficiary), In progress (still travelling), or a rejection reason. Note any correspondent deductions shown.
If it is stuck at an intermediary, raise an enquiry quoting the UETR so the desk can query that bank directly.
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